📜 Return & Refund Policy

At Saurashtra Honey Bee Farm, we want you to be fully satisfied with your purchase. Since our products are natural and consumable, we maintain a fair and transparent return & refund process.

✅ Returns

Returns are accepted only if the product is damaged, leaked, or wrong item delivered.

The customer must raise a return request within 48 hours of delivery with clear pictures/videos as proof.

Products once opened, used, or tampered with cannot be returned due to hygiene and food safety reasons.

✅ Refunds

Once your return is approved, we will initiate a refund to your original payment method or provide store credit.

Refunds are usually processed within 5–7 business days after product inspection.

In case of Cash on Delivery (COD) orders, refunds will be processed to your bank account or via UPI.

✅ Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

Exchange requests must also be raised within 48 hours of delivery.

✅ Cancellations

Orders can be cancelled within 12 hours of placing the order.

Once shipped, the order cannot be cancelled.

❌ No Return / No Refund Cases

Change of mind or taste preference.

Opened or partially consumed products.

Products damaged due to improper storage by the customer.

📩 For any issues, please contact our Customer Support:

Email: saurashtra.honey@gmail.com

Phone/WhatsApp: 9687328400

We are committed to providing you with pure and natural honey products, and your satisfaction is our top priority. 🐝🍯